In a world driven by one-click purchases and doorstep deliveries, buying your first laptop should be a moment of pride, especially when it’s a gift. But for Venkatesh Alla, the excitement of gifting his sister her first laptop from Flipkart quickly dissolved into a nightmare, as shared in his viral X thread.

The Hot Mess

Venkatesh ordered a Dell laptop for ₹43,158. The unboxing was full of excitement until his sister used it. Within minutes, the laptop started heating up severely, making it nearly unusable. It wasn’t the wrong product; it was a defective one. And that’s where the real struggle began.

When he tried to initiate a return, Flipkart insisted on technician visits to “verify” the issue. Customer service and product quality declined in the interim. Numerous service requests were closed without being answered. Even worse, his Flipkart account was suspended following several follow-ups, ending all correspondence over the matter.

The Internet Reacts: “Same Bro, Same”

The overwhelming support from the community is what makes this narrative so well-liked. Similar complaints and rage were voiced by thousands more users.

One consumer commented, “On day two, my brand-new laptop started to overheat. I kept getting transferred from Dell support to Flipkart’s own staff.”

Another consumer said, “I no longer purchase gadgets from Flipkart. I know far too many people who have received faulty items with no simple way to return them.”

Some even made the sarcastic remark, “Your laptop’s ready for Kashmir; it doesn’t need a blanket,” to highlight how ridiculous that was.  

The severity of the issue was highlighted by the fact that it was not limited to a single defective product but rather spurred a larger conversation about quality assurance, seller responsibility, and post-purchase assistance in Indian e-commerce.

The Takeaway: Tech Needs Trust

Online shopping is convenient, but it is becoming more risky. Venkatesh’s experience shows a major problem. When returns depend on subjective visits from technicians and accounts can be suspended while filing a complaint, the process seems broken.

If the laptop was heating, the real temperature spike was on social media, with users demanding better customer service, transparency, and accountability.

Moral of the story? Online shopping may be fast, but sometimes, it’s too hot to handle.

You can view the original post here for more details on Venkatesh Alla’s experience. (X (formerly Twitter)) 

Also Read: Drowning in Resumes? This AI Recruiter Might Be Your Lifeline