Spotify users faced widespread service problems on Tuesday, September 29, as thousands reported that the music streaming platform was not working properly.

The disruption affected several core functions, including the Spotify app, audio streaming, login and music search. Reports began rising during the morning in the US and quickly developed into a larger outage.

According to Downdetector data, complaints started climbing sharply at around 9:45 a.m. EDT. By 10:24 a.m., 18,443 outage reports had been recorded. The number later moved above 20,000 around 10:43 a.m. EDT before beginning to decline.

Why was Spotify down?

The exact cause of the Spotify outage had not been confirmed.

Spotify acknowledged that users were experiencing problems and said it was investigating the issue, but the company did not disclose what caused the disruption.

That means there is no verified information linking the outage to a server failure, software bug, cyberattack or any other specific technical issue.

What problems were Spotify users facing?

The outage affected users in different ways.

Around 58% of Downdetector reports at 11:15 a.m. EDT were related to problems with the Spotify app. Another 21% involved audio streaming issues.

Users also reported trouble logging in, searching for music and connecting to Spotify’s servers.

For some users, the app itself was not working properly. Others were able to open Spotify but could not play music or access certain features.

When did the Spotify outage start?

The first signs of trouble appeared on Tuesday morning.

One report noted that problems began shortly after 9 a.m. Eastern time, while Downdetector data showed a sharper spike beginning around 9:45 a.m. EDT.

The difference reflects how user-reported outage data builds over time rather than identifying an exact technical failure point.

By 10:24 a.m., complaints had climbed to 18,443. Reports then appeared to peak at just over 20,000 around 10:43 a.m. EDT.

Is Spotify back up?

Data suggested that the number of complaints began falling after the peak, but there was no confirmed indication in the available reporting that Spotify had fully restored service for all affected users.

After crossing 20,000 reports, outage complaints started to decline and later levelled off above 15,000.

How widespread was the Spotify outage?

The scale of the disruption became clearer as the morning progressed.

Fgures showed more than 18,000 reports, with the total eventually moving above 20,000 near the apparent peak.

The sharp rise showed that the issue expanded quickly rather than remaining limited to a small group of users.

What should Spotify users know?

For users searching “Is Spotify down right now?” or “Why is Spotify not working?”, the picture is that Spotify experienced a significant service disruption on September 29, affecting the app, audio playback, login and music search.

Spotify acknowledged the problem and said it was investigating, but the exact reason for the outage had not been disclosed yet.

The number of user reports later began to fall, suggesting the disruption may have been easing.

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